By design, all emails sent either manually or automatically on your behalf from BILLWAZE are sent from the email address <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In addition, your first and last name ( as entered when you initially setup your account with us ) are appended to this email address. For example, if you entered Cheryl Smith when signing up for BILLWAZE, all emails sent from our system to your clients will be sent from: Cheryl Smith &lt;invoices@edirect.billwaze.com&gt;. There are times when you have a business or personal need to send emails from your own custom domain. To accommodate your needs BILLWAZE allows you to customize the above behavior and send emails directly from your own custom domain. To achieve this, go Admin Settings-&gt;Company Setup / Profile. Next, select the "Default Client Profile" tab, and then the "Invoicing" tab. On the right side of your screen, click on checkbox to the left of "Use my own custom domain to send emails". See below example: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_company-setup.1710511597829.png?alt=media" alt="" width="inherit" height="inherit"> <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_select-prompt.1710511676323.png?alt=media" alt="" width="inherit" height="inherit"> Click on Ok. Next, you will need to tell us how the specifics on how to send email on your behalf. You will need to provide BILLWAZE with three specifications: <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">From whom should the invoice be mailed from This is what would appear on the "FROM" field when your client opens your emails. It could be your first+last name, the first+last name of a person in your company, your company name or anything else that suits your needs. </li><li value="2" class="PlaygroundEditorTheme__listItem">The Custom domain you would like to use ( this is your custom domain name ) You will need to tell us the name of your custom domain. This should be in the form of name and then the domain extension. Acceptable names must follow the proper domain nomenclature &lt;domain_name.domain-extension&gt;. For example, valid domain names include: acme.com, billwaze.net, etc. </li><li value="3" class="PlaygroundEditorTheme__listItem">From which email address would you like to send emails? Enter the email address you would like to appear instead of <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In our example we will use <a href="mailto:Cheryl.smith@acme.com" target="_blank" rel="noopener" class="PlaygroundEditorTheme__link">Cheryl.smith@acme.com</a>.</li></ol> See below screen which illustrates the above three requirements / specifications: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_email-image.1710511775525.png?alt=media" alt="" width="inherit" height="inherit"> Once you properly entered all the above information, click on the Add button to save the information to the system. Next, the below pop-up will appear. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_configure-dns.1710511872828.png?alt=media" alt="" width="inherit" height="inherit"> To finalize the custom domain process and be able to start sending emails using your custom domain, you will need to add DNS records for your domain. These are CNAME type records. They authorize/allow BILLWAZE to properly send emails from your custom domain. Login to your DNS Registar and add the following records as shown: <img src="https://dashboardassets.eb-pages.com/uploads/6417908828209152/image_png_Apr_29_2022_06_36_43_99_PM.png" alt="" width="inherit" height="inherit"> After saving this information with you registrar, DNS propagation must occur. Depending on your registrar, this process can take up to 24-48 hours to complete. Some registrars may complete this in as little as a few minutes. As the last step in the process, you will need to come back to the "Invoicing" tab and click on "Verify" button. When you do, BILLWAZE will verify that the DNS information you entered with your registrar is correct. If correct, you will see a 'success' message on the bottom right of your screen. If propagation has yet to occur or you didn't enter the information as required by your registrar per the above settings you will get a 'failed' message on the bottom right of your screen. To fix this, either wait for the propagation to occur or verify the information as entered in DNS matches the settings as mentioned in the above table or both.Upon successful verification, all emails sent from your company via BILLWAZE will come from your custom domain.

By design, all emails sent either manually or automatically on your behalf from BILLWAZE are sent from the email address[invoices@edirect.billwaze.com](mailto:invoices@edirect.billwaze.com). In addition, your first and last name ( as entered when you initially setup your account with us ) are appended to this email address.

For example, if you entered Cheryl Smith when signing up for BILLWAZE, all emails sent from our system to your clients will be sent from: Cheryl Smith <invoices@edirect.billwaze.com>.

There are times when you have a business or personal need to send emails from your own custom domain. To accommodate your needs BILLWAZE allows you to customize the above behavior and send emails directly from your own custom domain.

To achieve this, go Admin Settings->Company Setup / Profile. Next, select the "Default Client Profile" tab, and then the "Invoicing" tab. On the right side of your screen, click on checkbox to the left of "Use my own custom domain to send emails".

See below example:

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_company-setup.1710511597829.png?alt=media)

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_select-prompt.1710511676323.png?alt=media)

Click on Ok. Next, you will need to tell us how the specifics on how to send email on your behalf. You will need to provide BILLWAZE with three specifications:

1. ****From whom should the invoice be mailed from**** 
This is what would appear on the "FROM" field when your client opens your emails. It could be your first+last name, the first+last name of a person in your company, your company name or anything else that suits your needs.
2. ****The Custom domain you would like to use ( this is your custom domain name )**** 
You will need to tell us the name of your custom domain. This should be in the form of name and then the domain extension. Acceptable names must follow the proper domain nomenclature <domain\_name.domain-extension>. For example, valid domain names include: acme.com, billwaze.net, etc.
3. ****From which email address would you like to send emails?**** 
Enter the email address you would like to appear instead of[invoices@edirect.billwaze.com](mailto:invoices@edirect.billwaze.com). In our example we will use[Cheryl.smith@acme.com](mailto:Cheryl.smith@acme.com).

****See below screen which illustrates the above three requirements / specifications:****

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_email-image.1710511775525.png?alt=media)

Once you properly entered all the above information, click on the Add button to save the information to the system. Next, the below pop-up will appear.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_configure-dns.1710511872828.png?alt=media)

To finalize the custom domain process and be able to start sending emails using your custom domain, you will need to add DNS records for your domain. These are CNAME type records. They authorize/allow BILLWAZE to properly send emails from your custom domain.

****Login to your DNS Registar and add the following records as shown:****

![](https://dashboardassets.eb-pages.com/uploads/6417908828209152/image_png_Apr_29_2022_06_36_43_99_PM.png)

After saving this information with you registrar, DNS propagation must occur. Depending on your registrar, this process can take up to 24-48 hours to complete. Some registrars may complete this in as little as a few minutes.

As the last step in the process, you will need to come back to the "Invoicing" tab and click on "Verify" button. When you do, BILLWAZE will verify that the DNS information you entered with your registrar is correct. If correct, you will see a 'success' message on the bottom right of your screen.

If propagation has yet to occur or you didn't enter the information as required by your registrar per the above settings you will get a 'failed' message on the bottom right of your screen. To fix this, either wait for the propagation to occur or verify the information as entered in DNS matches the settings as mentioned in the above table or both.

Upon successful verification, all emails sent from your company via BILLWAZE will come from your custom domain.

By design, all emails sent either manually or automatically on your behalf from BILLWAZE are sent from the email address <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In addition, your first and last name ( as entered when you initially setup your account with us ) are appended to this email address. For example, if you entered Cheryl Smith when signing up for BILLWAZE, all emails sent from our system to your clients will be sent from: Cheryl Smith &lt;invoices@edirect.billwaze.com&gt;. There are times when you have a business or personal need to send emails from your own custom domain. To accommodate your needs BILLWAZE allows you to customize the above behavior and send emails directly from your own custom domain. To achieve this, go Admin Settings-&gt;Company Setup / Profile. Next, select the "Default Client Profile" tab, and then the "Invoicing" tab. On the right side of your screen, click on checkbox to the left of "Use my own custom domain to send emails". See below example: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_company-setup.1710511597829.png?alt=media" alt="" width="inherit" height="inherit"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_select-prompt.1710511676323.png?alt=media" alt="" width="inherit" height="inherit"> Click on Ok. Next, you will need to tell us how the specifics on how to send email on your behalf. You will need to provide BILLWAZE with three specifications: <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">From whom should the invoice be mailed from This is what would appear on the "FROM" field when your client opens your emails. It could be your first+last name, the first+last name of a person in your company, your company name or anything else that suits your needs. </li><li value="2" class="PlaygroundEditorTheme__listItem">The Custom domain you would like to use ( this is your custom domain name ) You will need to tell us the name of your custom domain. This should be in the form of name and then the domain extension. Acceptable names must follow the proper domain nomenclature &lt;domain_name.domain-extension&gt;. For example, valid domain names include: acme.com, billwaze.net, etc. </li><li value="3" class="PlaygroundEditorTheme__listItem">From which email address would you like to send emails? Enter the email address you would like to appear instead of <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In our example we will use <a href="mailto:Cheryl.smith@acme.com" target="_blank" rel="noopener" class="PlaygroundEditorTheme__link">Cheryl.smith@acme.com</a>.</li></ol> See below screen which illustrates the above three requirements / specifications: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_email-image.1710511775525.png?alt=media" alt="" width="inherit" height="inherit"> Once you properly entered all the above information, click on the Add button to save the information to the system. Next, the below pop-up will appear. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_configure-dns.1710511872828.png?alt=media" alt="" width="inherit" height="inherit"> To finalize the custom domain process and be able to start sending emails using your custom domain, you will need to add DNS records for your domain. These are CNAME type records. They authorize/allow BILLWAZE to properly send emails from your custom domain. Login to your DNS Registar and add the following records as shown: <img src="https://dashboardassets.eb-pages.com/uploads/6417908828209152/image_png_Apr_29_2022_06_36_43_99_PM.png" alt="" width="inherit" height="inherit"> After saving this information with you registrar, DNS propagation must occur. Depending on your registrar, this process can take up to 24-48 hours to complete. Some registrars may complete this in as little as a few minutes. As the last step in the process, you will need to come back to the "Invoicing" tab and click on "Verify" button. When you do, BILLWAZE will verify that the DNS information you entered with your registrar is correct. If correct, you will see a 'success' message on the bottom right of your screen. If propagation has yet to occur or you didn't enter the information as required by your registrar per the above settings you will get a 'failed' message on the bottom right of your screen. To fix this, either wait for the propagation to occur or verify the information as entered in DNS matches the settings as mentioned in the above table or both.Upon successful verification, all emails sent from your company via BILLWAZE will come from your custom domain.

How to send emails from BILLWAZE using your own CNAME Custom Domain?

By design, all emails sent either manually or automatically on your behalf from BILLWAZE are sent from the email address <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In addition, your first and last name ( as entered when you initially setup your account with us ) are appended to this email address. For example, if you entered Cheryl Smith when signing up for BILLWAZE, all emails sent from our system to your clients will be sent from: Cheryl Smith &lt;invoices@edirect.billwaze.com&gt;. There are times when you have a business or personal need to send emails from your own custom domain. To accommodate your needs BILLWAZE allows you to customize the above behavior and send emails directly from your own custom domain. To achieve this, go Admin Settings-&gt;Company Setup / Profile. Next, select the "Default Client Profile" tab, and then the "Invoicing" tab. On the right side of your screen, click on checkbox to the left of "Use my own custom domain to send emails". See below example: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_company-setup.1710511597829.png?alt=media" alt="" width="inherit" height="inherit"> <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_select-prompt.1710511676323.png?alt=media" alt="" width="inherit" height="inherit"> Click on Ok. Next, you will need to tell us how the specifics on how to send email on your behalf. You will need to provide BILLWAZE with three specifications: <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">From whom should the invoice be mailed from This is what would appear on the "FROM" field when your client opens your emails. It could be your first+last name, the first+last name of a person in your company, your company name or anything else that suits your needs. </li><li value="2" class="PlaygroundEditorTheme__listItem">The Custom domain you would like to use ( this is your custom domain name ) You will need to tell us the name of your custom domain. This should be in the form of name and then the domain extension. Acceptable names must follow the proper domain nomenclature &lt;domain_name.domain-extension&gt;. For example, valid domain names include: acme.com, billwaze.net, etc. </li><li value="3" class="PlaygroundEditorTheme__listItem">From which email address would you like to send emails? Enter the email address you would like to appear instead of <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In our example we will use <a href="mailto:Cheryl.smith@acme.com" target="_blank" rel="noopener" class="PlaygroundEditorTheme__link">Cheryl.smith@acme.com</a>.</li></ol> See below screen which illustrates the above three requirements / specifications: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_email-image.1710511775525.png?alt=media" alt="" width="inherit" height="inherit"> Once you properly entered all the above information, click on the Add button to save the information to the system. Next, the below pop-up will appear. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_configure-dns.1710511872828.png?alt=media" alt="" width="inherit" height="inherit"> To finalize the custom domain process and be able to start sending emails using your custom domain, you will need to add DNS records for your domain. These are CNAME type records. They authorize/allow BILLWAZE to properly send emails from your custom domain. Login to your DNS Registar and add the following records as shown: <img src="https://dashboardassets.eb-pages.com/uploads/6417908828209152/image_png_Apr_29_2022_06_36_43_99_PM.png" alt="" width="inherit" height="inherit"> After saving this information with you registrar, DNS propagation must occur. Depending on your registrar, this process can take up to 24-48 hours to complete. Some registrars may complete this in as little as a few minutes. As the last step in the process, you will need to come back to the "Invoicing" tab and click on "Verify" button. When you do, BILLWAZE will verify that the DNS information you entered with your registrar is correct. If correct, you will see a 'success' message on the bottom right of your screen. If propagation has yet to occur or you didn't enter the information as required by your registrar per the above settings you will get a 'failed' message on the bottom right of your screen. To fix this, either wait for the propagation to occur or verify the information as entered in DNS matches the settings as mentioned in the above table or both.Upon successful verification, all emails sent from your company via BILLWAZE will come from your custom domain.

By design, all emails sent either manually or automatically on your behalf from BILLWAZE are sent from the email address <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In addition, your first and last name ( as entered when you initially setup your account with us ) are appended to this email address. For example, if you entered Cheryl Smith when signing up for BILLWAZE, all emails sent from our system to your clients will be sent from: Cheryl Smith &lt;invoices@edirect.billwaze.com&gt;. There are times when you have a business or personal need to send emails from your own custom domain. To accommodate your needs BILLWAZE allows you to customize the above behavior and send emails directly from your own custom domain. To achieve this, go Admin Settings-&gt;Company Setup / Profile. Next, select the "Default Client Profile" tab, and then the "Invoicing" tab. On the right side of your screen, click on checkbox to the left of "Use my own custom domain to send emails". See below example: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_company-setup.1710511597829.png?alt=media" alt="" width="inherit" height="inherit"> <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_select-prompt.1710511676323.png?alt=media" alt="" width="inherit" height="inherit"> Click on Ok. Next, you will need to tell us how the specifics on how to send email on your behalf. You will need to provide BILLWAZE with three specifications: <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">From whom should the invoice be mailed from This is what would appear on the "FROM" field when your client opens your emails. It could be your first+last name, the first+last name of a person in your company, your company name or anything else that suits your needs. </li><li value="2" class="PlaygroundEditorTheme__listItem">The Custom domain you would like to use ( this is your custom domain name ) You will need to tell us the name of your custom domain. This should be in the form of name and then the domain extension. Acceptable names must follow the proper domain nomenclature &lt;domain_name.domain-extension&gt;. For example, valid domain names include: acme.com, billwaze.net, etc. </li><li value="3" class="PlaygroundEditorTheme__listItem">From which email address would you like to send emails? Enter the email address you would like to appear instead of <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In our example we will use <a href="mailto:Cheryl.smith@acme.com" target="_blank" rel="noopener" class="PlaygroundEditorTheme__link">Cheryl.smith@acme.com</a>.</li></ol> See below screen which illustrates the above three requirements / specifications: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_email-image.1710511775525.png?alt=media" alt="" width="inherit" height="inherit"> Once you properly entered all the above information, click on the Add button to save the information to the system. Next, the below pop-up will appear. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_configure-dns.1710511872828.png?alt=media" alt="" width="inherit" height="inherit"> To finalize the custom domain process and be able to start sending emails using your custom domain, you will need to add DNS records for your domain. These are CNAME type records. They authorize/allow BILLWAZE to properly send emails from your custom domain. Login to your DNS Registar and add the following records as shown: <img src="https://dashboardassets.eb-pages.com/uploads/6417908828209152/image_png_Apr_29_2022_06_36_43_99_PM.png" alt="" width="inherit" height="inherit"> After saving this information with you registrar, DNS propagation must occur. Depending on your registrar, this process can take up to 24-48 hours to complete. Some registrars may complete this in as little as a few minutes. As the last step in the process, you will need to come back to the "Invoicing" tab and click on "Verify" button. When you do, BILLWAZE will verify that the DNS information you entered with your registrar is correct. If correct, you will see a 'success' message on the bottom right of your screen. If propagation has yet to occur or you didn't enter the information as required by your registrar per the above settings you will get a 'failed' message on the bottom right of your screen. To fix this, either wait for the propagation to occur or verify the information as entered in DNS matches the settings as mentioned in the above table or both.Upon successful verification, all emails sent from your company via BILLWAZE will come from your custom domain.

By design, all emails sent either manually or automatically on your behalf from BILLWAZE are sent from the email address <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In addition, your first and last name ( as entered when you initially setup your account with us ) are appended to this email address. For example, if you entered Cheryl Smith when signing up for BILLWAZE, all emails sent from our system to your clients will be sent from: Cheryl Smith &lt;invoices@edirect.billwaze.com&gt;. There are times when you have a business or personal need to send emails from your own custom domain. To accommodate your needs BILLWAZE allows you to customize the above behavior and send emails directly from your own custom domain. To achieve this, go Admin Settings-&gt;Company Setup / Profile. Next, select the "Default Client Profile" tab, and then the "Invoicing" tab. On the right side of your screen, click on checkbox to the left of "Use my own custom domain to send emails". See below example: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_company-setup.1710511597829.png?alt=media" alt="" width="inherit" height="inherit"> <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_select-prompt.1710511676323.png?alt=media" alt="" width="inherit" height="inherit"> Click on Ok. Next, you will need to tell us how the specifics on how to send email on your behalf. You will need to provide BILLWAZE with three specifications: <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">From whom should the invoice be mailed from This is what would appear on the "FROM" field when your client opens your emails. It could be your first+last name, the first+last name of a person in your company, your company name or anything else that suits your needs. </li><li value="2" class="PlaygroundEditorTheme__listItem">The Custom domain you would like to use ( this is your custom domain name ) You will need to tell us the name of your custom domain. This should be in the form of name and then the domain extension. Acceptable names must follow the proper domain nomenclature &lt;domain_name.domain-extension&gt;. For example, valid domain names include: acme.com, billwaze.net, etc. </li><li value="3" class="PlaygroundEditorTheme__listItem">From which email address would you like to send emails? Enter the email address you would like to appear instead of <a href="mailto:invoices@edirect.billwaze.com" class="PlaygroundEditorTheme__link">invoices@edirect.billwaze.com</a>. In our example we will use <a href="mailto:Cheryl.smith@acme.com" target="_blank" rel="noopener" class="PlaygroundEditorTheme__link">Cheryl.smith@acme.com</a>.</li></ol> See below screen which illustrates the above three requirements / specifications: <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_email-image.1710511775525.png?alt=media" alt="" width="inherit" height="inherit"> Once you properly entered all the above information, click on the Add button to save the information to the system. Next, the below pop-up will appear. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/29b7b0_configure-dns.1710511872828.png?alt=media" alt="" width="inherit" height="inherit"> To finalize the custom domain process and be able to start sending emails using your custom domain, you will need to add DNS records for your domain. These are CNAME type records. They authorize/allow BILLWAZE to properly send emails from your custom domain. Login to your DNS Registar and add the following records as shown: <img src="https://dashboardassets.eb-pages.com/uploads/6417908828209152/image_png_Apr_29_2022_06_36_43_99_PM.png" alt="" width="inherit" height="inherit"> After saving this information with you registrar, DNS propagation must occur. Depending on your registrar, this process can take up to 24-48 hours to complete. Some registrars may complete this in as little as a few minutes. As the last step in the process, you will need to come back to the "Invoicing" tab and click on "Verify" button. When you do, BILLWAZE will verify that the DNS information you entered with your registrar is correct. If correct, you will see a 'success' message on the bottom right of your screen. If propagation has yet to occur or you didn't enter the information as required by your registrar per the above settings you will get a 'failed' message on the bottom right of your screen. To fix this, either wait for the propagation to occur or verify the information as entered in DNS matches the settings as mentioned in the above table or both.Upon successful verification, all emails sent from your company via BILLWAZE will come from your custom domain.

How to setup BILLWAZE to send out emails using your own custom domain.

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